Refund policy

Return Window & RMA Requirement: Customers may initiate a return within 30 days of the delivery date. All returns require a Return Merchandise Authorization (RMA) number, which must be requested through our support channels prior to shipping.

Condition of Returned Goods: Items must be returned in their original, unopened packaging, unused, and in resalable condition. A standard restocking fee of 15% to 20% may apply to heavy, fragile, or bulky items (such as large glass aquariums, terrariums, and filtration systems).

Defective or Damaged Freight: In the event an item arrives damaged or defective, claims must be reported within 48 hours of delivery. The company will provide a prepaid return label and issue a full refund or direct replacement upon verification of the defect.

Non-Returnable Items (Exceptions): In strict compliance with health, safety, and hygiene protocols, the following items are final sale: opened pet food, treats, perishable goods, sanitary supplies, and customized products.